If your WiFi works when you are in the same room as your modem but signal strength decreases when you move to a different room within your home, this could be due to a number of factors:
Interference from external sources: If you are in an urban area such as housing estate or apartment building with, you may experience wireless interference from your neighbors WiFi access point. In most cases if you reboot your modem it will automatically select the least interfered WiFi channel for you router. To do this unplug your modem; leave it for 10 seconds and plug it back in. Your modem may take up to 5 minutes to fully reload and this allows the modem to select the least interfered WiFi channel for you. You can also watch our helpful video on rebooting your modem.
2.4G WiFi is more susceptible to interference than 5G WiFi.
You can also log into your modem to see what WiFi channel in your area is least congested. Look at our section on logging into your modem.
Location: Wireless signal can be affected by walls, including in wall metallic foil insulation or other solid objects such as metal objects, furniture or a large mirror for example, so it is best to position your modem out in the open and not behind your metallic TV screen and within a central location in your home so as to ensure optimum operation.
Range: To increase your WiFi range you can use a power line adapter adapter which uses your in wall power cables to bring your broadband to a remote position in your home that requires a second WiFi access point so as to get better WiFi at this location. Power Line adapters are ideal for larger homes as it will help boost the signal in these far away rooms and enabling everyone to get online throughout the home. Watch our video 5 on power line adapters. Remember if your bad WiFi is due to too many access points in your neighborhood this may not help your WiFi situation.
Position: We recommend that your modem is NOT positioned directly on the floor as solid surfaces can absorb a high percentage of your WiFi signal reducing its range. For optimum operation we recommend you position your modem between .5 meter and 1.5 meters off the ground, in an upright position facing out into the room with no obstructions in front of the modem and in view of where you use your WiFi most.
Other devices in your home: Other items in your home or your neighbors home such as neighboring WiFi access points, Bluetooth devices, baby monitors, microwave ovens and cordless phones may affect your WiFi as they may work on the same frequency as your wireless modem, this can result in a loss of signal, so try where possible not to have them in close proximity.
We always recommend that non portable devices such as Smart TV’s and games consoles are connect using an Ethernet cable wired connection rather than your WiFi to get the best results from your broadband.