For technical support please visit our Broadband support section.
At the time of installation, the engineer will supply you with Wireless broadband details. Please note that these details are unique to each modem so please keep them safe.
We have a form that you can download here, that can be used to record the information.
The Engineer will give you these also.
Do I need special equipment for broadband?
We supply a cable modem free of charge for the duration of your contract. Depending on the package chosen this modem may be a modem with router / wireless capability.
How to Connect a Cable Modem With an Ethernet Connection
- Verify that the cable modem and computer are disconnected from the power source.
- Connect one end of the coaxial cable to the cable wall outlet.
- Connect the other end of the coaxial cable to the cable modem.
- Plug the cable modem power adapter into a wall outlet.Most cable modems are “on” all the time and do not have a switch. If the modem has a power switch, turn on the modem and wait for the modem to synch with the cable network. This may take up to 5 minutes.
- Connect one end of the Ethernet cable to the back of the modem.
- Connect the other end of the Ethernet cable to the back of the computer.
- Connect the power to the computer and turn the computer on.
- Check the modem lights for proper status. Most modem lights operate similarly. Some blink at start-up, then become steady, except for the “activity” light, which may blink continuously. If modem lights do not come on, turn off the computer, unplug the modem, wait 30 seconds, plug the modem back in, then restart the computer.
- Click here for more troubleshooting information on your specific modem.
If your cable modem does not perform as expected, the following tips may help.
1. Verify that the plug to your cable modem AC adapter is properly inserted into an electrical outlet.
2. Verify that your cable modem AC adapter is not plugged into an electrical outlet that is controlled by a wall switch. If a wall switch controls the electrical outlet, make sure the switch is in the ON position.
3. Verify that the Power and Status indicators on the front panel of your cable modem are illuminated.
4. Verify that all cables are properly connected, and that you are using the correct cables.
5. Verify that your cable service is active and that it supports two-way service.
6. If you are using the ethernet connection, verify that your TCP/IP is properly installed and configured. Instructions on how to do this, can be found here.
7. If you are using the USB connection, verify
that you have followed the procedure for installing the USB Drivers for Windows 98/SE/ME/2000.
8. Verify that you have called your cable service provider and given them the serial number and MAC address of your cable modem.
9. If you are using a cable signal splitter so that you can connect the cable modem to other devices, remove the splitter and reconnect the cables so that the cable modem is connected directly to the cable input. If your cable modem functions properly connected in this way, the cable signal splitter may be defective and may need to be replaced.
If you are still having problems please choose your cable modem model below for more info:
Or you can Report a Fault
My internet connection seems to be running slow
If you think your internet connection is running slow, please do a speed test by following the instructions below.
First of all please make sure your computer is DIRECTLY connected to the cable modem via the Ethernet connection so as to eliminate the problem being a WiFi issue. Secondly please stop all other applications running on your computer to allow your computer test the full available bandwidth (A simple restart of your computer in most cases will be the easiest way to ensure all applications are stopped). Finally, we recommend that you use www.speedtest.net and choose the Enniskellin server. Record the results and do the exact same test with another known working computer connected directly to your cable modem. If both computers show similar slow results, there is a possibility that there is a network issue.
Your speed will be dependant on the package you choose at to subscribe too. We currently provide speeds up to 180Mb connection. Not all test sites have enough available bandwidth to test a 180Mb or they may be experiencing heavy usage which are all outside our network and control. Other ISP speed test may give a incorrect reading as they are not imparcial tests. This may cause them to give inaccurate results. It is for this reason that we only recommend and trust www.speedtest.net. If you are still experiencing difficulty we are happy to visit your home or business to identify why you are not getting your full speed. You can report a fault here.
If the speed was only slow on one of the two computers, we would suggest that this slowness is due to this computer being infected with viruses or spyware. Your computer may freeze up or may be running slow. We recommend that you bring your computer to your local computer store and ask an engineer to look at it.
If you have subscribed to one of our packages that is higher than 100Mb please make sure that all your equipment is Gb (1,000Mb) cabable. All our modems we provide are DOCSIS 3 capable and are Gb capable.
Crossan CableComm uses three different type of modem, please select your modem by clicking on the image that best suits your modem
What is Broadband
Fast Internet access. There is no formal definition of broadband but it is used to describe speeds faster than using a telephone line with a modem. Cable Broadband (docsis) and DSL are the most common forms of broadband for homes and small offices. High bandwidth is the same as high speed.
What is a pop-up blocker?
Software that attempts to prevent pop-up ads from appearing while you browse the Internet.
Can I install broadband access myself?
We take the hassle out of installation and install broadband in your premises to your computer location free of charge. We don’t send you broadband in a box with a bundle of complicated cables and configurations. We take the hassle out of getting started by installing it free of charge.
Configuring an IP address – Dynamic IP address.
At Crossan Cable, we supply you with a dynamic IP address. Your computer will be set to obtain a dynamic IP address by default, but for your computer to work on another network your IP address settings may have been changed.
Here are instructions on how to set your computer to automatically obtain an IP address.
- Go to Start -> Control Panel -> Network Connections
- Double Click on Local Area Connection.
- Double Click on Internet Protocol (TCP/IP)
- Ensure Obtain an IP address automatically is ticked.
- Ensure Obtain an DNS server address automatically is ticked.
- Click OK. Now your system should be set to obtain a dynamic IP address.
What is a spam filter?
Software that attempts to reduce junk or unsolicited emails from appearing in your inbox. This is a subscription business service which we can provide. Please contact us for more information.
Why will my emails not send?
Some email providers, like Eircom, will not allow you to send emails through their mail server from a IP Address range other than their own. CableComm will allow you to use their email server to send email in order to avoid this problem. Click here to for further instructions
Setting up an outlook email account using Cablecomm settings
To set up your Outlook client to work with your email account:
- Open Outlook.
- Click the Tools menu, and select E-mail Accounts…
- Click Add a new e-mail account, and click Next.
- Choose POP3 as your server type by clicking the radio button, and click Next.
- Fill in all necessary fields to include the following information:
Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
Email Address: Enter your full email address (email@example.com)Server Information
Incoming mail server (POP3): pop.gmail.com or mail1.eircom.net
Outgoing mail server (SMTP): smtp.crossan.ie
User Name: Enter your Gmail username (including @gmail.com)
Password: Enter your Gmail password
What are the correct TCP/IP settings
Click here for Crossan Cable TCP/IP settings
What is a firewall?
A security system that prevents intruders from poking around your computer. A firewall is considered essential for computers that have broadband connections because the “always-on” connection gives hackers a greater opportunity to use your computer to launch malicious programs or to snoop. A firewall can be software or hardware. Many broadband users install a combination router and firewall which allows the broadband connection to be shared among several computers at the same time it protects the computers against intruders. Please note the service provided by all ISP’s including Crossan Cable do not incorporate a firewall.
What is my IP address?
This is the unique address used to get onto the internet. CableComm offer its customer public IP address. Cablecomm recommend you should set all your computer equipment to automatically obtain a IP address. For more information on how to do this you can look at our broadband settings page. If you have a Cisco Webstar EPC2100 or Cisco Webstar EPC 2203 these modems will give out a public address on there ethernet output port. If you have a Cisco EPC3925 or a Technicolor TC7230 these modem / router, this will use the public address for the router and offer private addressing on the modem output LAN ports.
What is a static IP?
A static IP is an Internet address that will not change. This is only available to customers who subscribe to our Business Plus package. One use of a static IP address is for business who need to remotely connect to their LAN. A static IP usually requires an additional fee. The standard offering for a broadband account is a dynamic IP address, which means that your IP address regularly changes, possibly every 24 hours. There is no reason for residential customers to pay extra for a static IP address.
What is upstream and downstream?
These are the two directions in which data moves between your computer and the Internet. Downstream(DS) is what you are receiving such as incoming email and the images that appear in a Web browser. Upstream(US) is what you send out, such as outgoing email and requests to load Web pages.Cablecomm provide different rates for downstream and upstream. For most people, the rate that matters most is downstream since it determines how long you must wait to see a complete Web page. A standard broadband account has a much higher downstream rate. You will care about the upstream rate only if you send large files across the Internet frequently.Cablecomm give a higher upstream and downstream offering than any other provider. Additionally unlike telephone line DSL broadband which offers slower speeds the further you are from the telephone exchange, Cablecomm broadband does not slow down the further you are away from the exchange.